PRIVACY POLICY

River Recordings Ltd (trading as River Solutions Group, River Pro Audio, RPA Distribution)
Registered Office: Unit 6, Belvedere Business Park, Crabtree Manorway South, Belvedere, Kent DA17 6AH
Company No: 305599

1. WHO WE ARE

River Recordings Ltd (“we”, “us”, “our”) is the data controller responsible for your personal data.

This Privacy Policy applies to:

2. LEGAL FRAMEWORK

We process personal data in accordance with:

  • UK GDPR
  • Data Protection Act 2018

3. WHAT PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

Identity & Contact Data

  • Name
  • Company name
  • Job title
  • Postal address
  • Email address
  • Telephone number

Transaction Data

  • Order history
  • Delivery details
  • Payment information (processed securely via payment providers)

Technical Data

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website usage data

Marketing & Communications Data

  • Marketing preferences
  • Survey responses
  • Competition entries
  • Email engagement data

Recruitment Data (where applicable)

  • CVs
  • Employment history
  • References

We do not knowingly collect data from children under 16.

4. SPECIAL CATEGORY DATA

We do not normally collect special category data.

If collected during recruitment (e.g. health or diversity information), this will only be processed with explicit consent or where legally required.

5. HOW WE COLLECT YOUR DATA

We collect data when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to marketing
  • Request a quote
  • Attend events
  • Apply for employment
  • Use our website (via cookies)

6. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

Contract

To fulfil orders, supply goods, manage accounts and provide support.

Legitimate Interests

For business operations, fraud prevention, improving services, and marketing to existing customers.

Consent

For marketing communications where required.

Legal Obligation

For tax, accounting, fraud prevention, and regulatory compliance.

7. HOW WE USE YOUR DATA

We use personal data to:

  • Process orders and payments
  • Deliver goods
  • Provide customer support
  • Manage credit accounts
  • Prevent fraud
  • Improve website functionality
  • Send marketing communications (where permitted)
  • Comply with legal obligations

8. MARKETING

You may receive marketing communications if:

  • You have opted in; or
  • You are an existing customer and marketing relates to similar products (soft opt-in under PECR).

You can unsubscribe at any time via email links or by contacting us.

We do not sell personal data to third parties.

9. COOKIES

We use cookies to:

  • Operate our website
  • Analyse traffic (e.g. Google Analytics)
  • Improve user experience
  • Measure performance

You may manage cookies through your browser settings.

Where required, we obtain consent via a cookie banner.

10. AUTOMATED DECISION MAKING

We do not carry out automated decision-making that produces legal or similarly significant effects without human involvement.

11. DATA SHARING

We may share data with:

  • Payment processors
  • Courier and logistics providers
  • IT service providers
  • Accountants and professional advisers
  • Credit reference agencies (Trade Customers)

All third parties are required to respect the security of your personal data.

12. INTERNATIONAL TRANSFERS

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA)
  • Adequacy decisions

13. DATA RETENTION

We retain personal data only for as long as necessary:

  • Customer accounts: up to 6 years after last transaction
  • Financial records: minimum 6 years (legal requirement)
  • Marketing data: until consent withdrawn
  • Recruitment data: up to 12 months

14. DATA SECURITY

We implement appropriate technical and organisational security measures including:

  • Encrypted payment processing
  • Secure servers
  • Access controls
  • Staff confidentiality obligations

While we take reasonable steps to protect data, no system is completely secure.

15. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, contact us at:
sales@riversolutionsgroup.com

We may request proof of identity.

16. THIRD-PARTY WEBSITES

Our websites may contain links to third-party websites. We are not responsible for their privacy practices.

17. BUSINESS TRANSFERS

If River Recordings Ltd is sold or merged, personal data may be transferred to the acquiring entity subject to appropriate safeguards.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

19. CONTACT DETAILS

Data Protection Contact:
River Recordings Ltd
Unit 6, Belvedere Business Park
Crabtree Manorway South
Belvedere, Kent DA17 6AH

Email: sales@riversolutionsgroup.com