TERMS & CONDITIONS OF SALE

River Recordings Ltd (trading as River Solutions Group, River Pro Audio, RPA Distribution, R-Quest UK)
Registered Office: Unit 6, Belvedere Business Park, Crabtree Manorway South, Belvedere, Kent DA17 6AH
Company No: 305599

1. DEFINITIONS

“Company” means River Recordings Ltd.
“Customer” means any person or business purchasing Goods.
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business or profession.
“Trade Customer” means any Customer acting in the course of business.
“Goods” means all products and services supplied by the Company.
“Contract” means the agreement between the Company and the Customer for sale of Goods.

2. APPLICATION OF TERMS

2.1 These Terms apply to all sales and supersede any other terms unless agreed in writing.
2.2 Separate provisions apply to Consumers and Trade Customers where stated.
2.3 No variation is valid unless agreed in writing by the Company.

3. ORDERS & CONTRACT FORMATION

3.1 All website listings are invitations to treat.
3.2 A Contract is formed only when the Company confirms dispatch of Goods.
3.3 Payment does not constitute acceptance of an order.
3.4 The Company reserves the right to refuse or cancel any order prior to dispatch.

4. PRICES & PAYMENT

4.1 All prices are in GBP and exclusive of VAT unless stated otherwise.
4.2 Delivery charges are shown at checkout.
4.3 The Company reserves the right to amend pricing prior to Contract formation.
4.4 Payment is due at the time of order unless credit terms are agreed in writing.

5. CREDIT ACCOUNTS (TRADE ONLY)

5.1 Credit is subject to status and may be withdrawn at any time.
5.2 Payment terms are strictly as stated on invoice.
5.3 Late payments shall incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5.4 The Company may suspend supply where payment is overdue.

6. DELIVERY & RISK

6.1 Trade Customers

Risk passes on delivery to the Customer’s premises or nominated carrier.
Trade Customers must inspect Goods within 48 hours and notify the Company in writing of shortages or defects. Failure to notify within 48 hours constitutes acceptance.

6.2 Consumers

Risk passes when Goods come into the physical possession of the Consumer.
Nothing in these Terms affects Consumer rights under the Consumer Rights Act 2015.

6.3 Delivery Times

Delivery dates are estimates only and not guaranteed.
The Company is not liable for delays caused by carriers or events outside reasonable control.

7. SAFE PLACE DELIVERY

If a Customer instructs the courier to leave Goods in a safe place or with a neighbour, delivery shall be deemed complete once left in accordance with those instructions.
This does not affect statutory Consumer rights.

8. RETENTION OF TITLE (TRADE ONLY)

8.1 Title to Goods remains with the Company until full payment is received.
8.2 The Company may recover Goods where payment is overdue.
8.3 Trade Customers must store Goods separately and clearly identified as Company property until paid in full.

9. CONSUMER CANCELLATION RIGHTS

9.1 Consumers have the right to cancel within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9.2 Consumers must notify the Company in writing within 14 days.
9.3 Goods must be returned within 14 days of cancellation.
9.4 Refunds will be processed within 14 days of receipt of returned Goods.
9.5 The Consumer is responsible for return costs unless Goods are faulty.
9.6 The right to cancel does not apply to:

• Custom printed or personalised items
• Goods made to specification
• Sealed software or media once unsealed

10. RETURNS (TRADE CUSTOMERS)

10.1 Returns require a valid RMA number.
10.2 Unwanted Goods may be subject to a restocking fee of up to 20%.
10.3 Special order items are non-returnable.
10.4 Claims for transit damage must be made within 48 hours.

11. FAULTY GOODS

11.1 Consumers have statutory rights under the Consumer Rights Act 2015.
11.2 Trade Customers must notify defects promptly.
11.3 The Company may repair, replace or refund at its discretion (Trade Customers).
11.4 Goods must not be altered, misused, or tampered with.

Warranty seals do not remove statutory Consumer rights but may void manufacturer warranties where tampering is evident.

12. LIMITATION OF LIABILITY

12.1 Nothing excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Statutory Consumer rights

12.2 For Trade Customers, the Company shall not be liable for:

• Loss of profit
• Loss of business
• Loss of contracts
• Loss of goodwill
• Loss of data
• Indirect or consequential losses

12.3 The total liability of the Company shall not exceed the price paid for the Goods.

13. DATA LOSS DISCLAIMER

The Company shall not be liable for any loss of data under any circumstances. Customers are responsible for maintaining adequate backups.

14. FITNESS FOR PURPOSE

The Customer is responsible for ensuring Goods are suitable for their intended application unless expressly agreed in writing.

15. MISUSE

The Company shall not be liable for defects or damage caused by:

• Incorrect installation
• Misuse or negligence
• Modification
• Third-party components
• Failure to follow instructions

16. FORCE MAJEURE

The Company shall not be liable for delay or failure caused by events beyond reasonable control including supply chain disruption, freight delays, port congestion, government restrictions, shortages of materials, or industrial disputes.

17. INTELLECTUAL PROPERTY

All intellectual property in catalogues, websites, artwork and materials remains the property of the Company.

Where Goods are produced to Customer designs, the Customer warrants that no third-party rights are infringed and indemnifies the Company accordingly.

18. DATA PROTECTION

The Company processes personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

Full details are contained in the Company’s Privacy Policy.

19. MARKETPLACE SALES

Where Goods are purchased via a third-party marketplace, that platform’s buyer protection policies may apply in addition to these Terms.

20. GOVERNING LAW

These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.

21. SEVERANCE

If any provision is held unenforceable, the remaining provisions shall remain in full force.

22. WAIVER

Failure to enforce any provision shall not constitute a waiver of rights.

23. THIRD PARTY RIGHTS

A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999.